Co-Managed IT Support: Empower Your Internal IT Team
Your IT team are the heroes of your business — but even heroes need backup.
That’s where Managed IT Support comes in.
Our Co-Managed IT Support service is designed to augment your existing in-house IT department with extra hands, specialist expertise, and enterprise-level tools — without taking away their control or credit.
Think of us as your trusted external wing: always available, never in the way.
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🧩 When Co-Managed IT Makes Sense
- Your IT team is brilliant… but overstretched
- There’s no budget (or time!) to recruit and train new staff
- You’ve got big projects looming and not enough hours in the day
- Cybersecurity and compliance demands are mounting
- IT strategy keeps slipping down the to-do list
- Downtime is creeping up and morale is dipping down
If this sounds familiar, you don’t need to replace your team — you just need to empower them.
What We Bring to the Table
We don’t do “one-size-fits-all.” We build a tailored support partnership around your people. That can include:
- 🔍 24/7 Remote Monitoring & Maintenance — proactive patching, performance monitoring, and early warning of issues
- 💬 Overflow Helpdesk Support — fast escalation routes for when ticket queues are overflowing
- 🛡️ Cybersecurity & Endpoint Protection — enterprise-grade security and monitoring to keep your environment safe
- ☁️ Cloud Platform Support — including Microsoft 365 management, backup, licensing and security hardening
- ⚙️ Project Delivery — migrations, office moves, infrastructure refreshes, network upgrades, and more
- 📋 Strategic Planning & Consultancy — regular roadmap sessions to align your IT strategy with your business goals
- 🧰 Enterprise Tooling — access to professional RMM, chat-based ticketing, documentation and reporting platforms
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🤝 How We Work With Your Team
We’re not here to take over.
We’re here to stand shoulder-to-shoulder with your IT team — and give them the tools, time and space they need to excel.
Here’s how we do it:
- Collaborate
We get to know your people, your processes and your priorities — so we can support them, not sidestep them. - Integrate
We plug seamlessly into your existing systems, tools and communications, acting as an extension of your department. - Empower
We take on the workload that’s slowing your team down — while bringing in specialist expertise whenever it’s needed.
📊 The Benefits of Co-Managed IT Support
- Relieve pressure on your internal IT staff
- Increase uptime and reduce bottlenecks
- Gain access to advanced toolsets without extra cost
- Bring in specialist knowledge on demand
- Improve security posture and compliance
- Scale faster without recruitment headaches
- Keep your IT strategy moving forward
Your internal IT stays in the driving seat — we simply add horsepower to the engine.
Need clarification?
Is my business too small for a managed service?
Whether you're a solo entrepreneur burning the midnight oil or a thriving enterprise with hundreds of employees, Managed IT Support is your trusted technology partner. We've purposefully designed our services to be remarkably scalable, offering everything from essential Microsoft 365 licensing and remote IT support for one-person operations, to comprehensive managed services and unified communications solutions for larger enterprises. Our flexible Contractor-as-a-Service model means you'll never pay for more than you need, whilst still having access to enterprise-grade tools like Atera for endpoint management and our robust cybersecurity. What truly sets us apart is our ability to provide the same meticulous attention and professional service to both the ambitious sole trader and the established corporation, ensuring that regardless of your company's size, you'll receive the expert IT support needed to keep your business running smoothly and securely.
What services does Managed IT Support provide?
We offer a comprehensive range of IT services including:
- Managed IT services and remote support
- Cloud solutions (Microsoft 365, Google Workspace, Adobe Creative Cloud)
- Cybersecurity services and data protection
- IT procurement through partnerships with Dell, Microsoft, and Apple
- Remote and on-site IT support
- Disaster recovery and business continuity solutions
- Unified communications with Microsoft Teams integration
- Green energy-powered web hosting and domain management
- Microsoft 365 training and skills development
- Contractor-as-a-Service (CaaS) for flexible IT professional access
What areas do you service?
We're based in Bolton, England, and provide services across the North West and beyond. Our remote support capabilities allow us to assist clients regardless of location.
How do you ensure cybersecurity?
We utilise professional cybersecurity platforms and provide comprehensive system and data protection services. Our solutions include advanced monitoring and management tools to ensure your systems remain secure.
How we can support your business IT needs.
We provide a wide range of IT services to help businesses maintain secure and efficient technology systems. We offer continuous monitoring and maintenance to minimise downtime, implement robust network security measures to protect against cyber threats, and assist with cloud solutions for greater flexibility and scalability. Our expert consultancy services ensure that IT strategies align with business objectives, while our responsive technical support helps resolve any issues promptly. By delivering these comprehensive solutions, we enable businesses to focus on their core operations with confidence in their IT infrastructure.
IT SUPPORT
Looking for reliable IT support? We provide expert IT services tailored to your needs, ensuring your systems run smoothly and securely. From troubleshooting and maintenance to comprehensive network solutions, our dedicated team is here to help. Whether you’re a small business or a large enterprise, we offer flexible support packages to keep your technology working seamlessly, so you can focus on what matters most. Trust us to deliver professional, friendly, and efficient IT support whenever you need it.
IT PROCUREMENT
Struggling with IT procurement? We’re here to make the process simple and stress-free. From sourcing the latest hardware and software to negotiating the best deals, our team ensures you get the right technology to meet your business needs. With access to a wide network of trusted suppliers, we can help you secure cost-effective solutions without compromising on quality. Whether you need advice on upgrading your infrastructure or purchasing specialised equipment, our expertise ensures a seamless and efficient procurement process. Let us handle your IT procurement, so you can save time, money, and effort.
CONTRACTOR-AS-A-SERVICE
Our Contractor-as-a-Service (CaaS) offering provides businesses with flexible access to highly skilled IT professionals on demand. Whether you need short-term support for a specific project or long-term expertise to complement your in-house team, we can connect you with experienced contractors tailored to your requirements. From developers and engineers to IT consultants and project managers, our network of specialists is ready to help your business thrive. With our CaaS model, you can scale your workforce quickly and efficiently, without the complexities of traditional hiring. Let us provide the talent you need, when you need it, so you can stay agile and focused on your goals.
IT TRAINING AND SKILL UP SESSIONS
Maximise your Microsoft 365 investment with tailored training and skills development sessions. Empower your staff to unlock the full potential of your software, boosting productivity and efficiency across your organisation. From mastering essential applications to utilising advanced features, these expert-led sessions cover a wide range of topics to ensure you’re getting the most out of your technology.
UNIFIED COMMUNICATIONS
Managed IT Support can streamline your communications with Microsoft Teams, bringing together chat, video conferencing, file sharing, and more into a single, unified platform. For businesses with more complex communication needs, we partner with a leading telecoms provider to offer robust solutions tailored to your specific requirements. This ensures you have the flexibility and scalability to connect with your team and customers effectively, regardless of your business size or complexity.
WEB HOSTING & DOMAINS
We offer competitive local hosting solutions powered by green energy, helping to minimise your environmental impact while ensuring reliable performance. Additionally, we provide a comprehensive domain name management service, handling registration, renewals, and DNS management, allowing you to focus on your core business.
Manage your IT today
At Managed IT Support, we understand that managing your IT infrastructure can be complex and time-consuming. That’s why we offer comprehensive solutions that take care of everything, from your network and security to your cloud services and devices. Our expert team provides ongoing support and proactive monitoring, ensuring your technology runs smoothly and efficiently, so you can focus on what you do best.
And the best part? There’s no pressure or obligation to commit. We’re happy to discuss your needs and demonstrate how our solutions can benefit your business. Simply reach out for a no-commitment consultation, and discover how we can help you achieve your technology goals.
We offer free IT audits
Are you getting the right value from your current IT provider? Do you question the money you are paying matches what you are expecting? We offer FREE IT Audits.